Global Technology Provider Honeywell Opens in Katowice

Honeywell, a Fortune 100 global technology company and AmCham member, announced today that it is opening a Customer Experience Excellence Center in Katowice. The new location will provide customer support and services for Honeywell’s customers across Europe. Honeywell expects to hire 100 people at the center throughout 2019.

Honeywell’s combination of software, hardware and services include technologies for aircraft that help them fly safer and more efficiently, control systems and solutions for complex petrochemical facilities and processes, connected building technologies that support smart city development, advanced worker safety equipment, and innovative warehouse automation systems.

This latest milestone in our continued growth in Poland reflects our commitment to get closer to our customers here and across Europe, operate locally, and meet the market’s requirements for world class customer support and services,” said Ronald Binkofski, president Central and Eastern Europe, Honeywell. “For people looking for a new career challenge, Honeywell is a great place for them to consider. Our technologies are helping companies all over the world run smarter, and our people have the chance to learn about new industries and innovation every day. We are pleased to be bringing new career opportunities of this nature to the Katowice region, and look forward to establishing a presence in this exciting, dynamic part of the country.”

The center will be run by Szymon Pudlik, who joins Honeywell from a 15-year career in the IT industry where he gained extensive leadership experience running customer-facing teams and shared services operations with an emphasis on customer service excellence. He has worked for IT and technology companies in roles based in countries including Germany, South Africa, and Poland and has spent the last 10 years at a global corporation in senior business and customer service leadership positions.

The site will be a primary interface between Honeywell and its established European customer base with jobs including customer support representatives, customer support supervisors and customer support team coaches. Honeywell is seeking communicative, proactive candidates with a passion for highly innovative technology. The company wants people with a wide range of European language skills, including English, German, Dutch, Italian, and Norwegian, and at least one to two years’ customer support experience or backgrounds in centers of excellence across other functions such as finance and IT.

“We’re proud that Honeywell has chosen to invest in Katowice as its latest regional hub. Honeywell represents precisely the sort of future-focused, advanced technology company that we want to attract to the region,” said Marcin Krupa, Mayor of Katowice. “Katowice has a huge amount to offer Honeywell as it builds its presence here. With the talent pool available, and an ideal location in the heart Europe’s growth markets, companies establishing new locations in Katowice have all the ingredients to thrive.”

Honeywell has been present in Poland and across Central and Eastern Europe since the early 1990s. Currently, more than 8,000 employees are based in the region in roles such as sales, customer support, business administration, and supply chain functions as well as product development, production and engineering services.

Honeywell supports customers in a wide range of industries by providing a mix of hardware, software and services that improve the performance and efficiency of operations. For Poland, these include:

  • Connected building and environmental controls, security systems and fire safety systems for commercial and civil buildings throughout Poland;
  • Advanced technologies for active military platforms operated by Poland’s Armed Forces, including engines for the M-346 Advanced Jet Trainer, and defense systems produced by WZE;
  • Mechanical and cockpit systems that are equipped on latest Boeing and Embraer commercial aircraft operated by LOT; 
  • Innovative petrochemical and processing technologies for Poland’s largest chemical company, Grupa Azoty;
  • Worker safety systems for several major Polish oil and gas, chemicals, and automotive companies.